Refund Policy

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
• To start a return, you can contact us at hello@gifthug.store. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the customer is responsible for the cost of the return shipping label.
• You can always contact us for any return question at hello@gifthug.store.

 

• Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

• Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

• Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

• Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

WE ARE NOT RESPONSIBLE FOR INCORRECT SHIPPING ADDRESSES. IF A PACKAGE IS RETURNED TO US, WE WILL NOTIFY YOU AND YOU WILL BE RESPONSIBLE FOR THE POSTAGE TO RESHIP THE RETURNED BOX OR YOU CAN ACCEPT A REFUND MINUS THE SHIPPING COST PAID.