Shipping Policy
Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. Once your order ships, you will receive a shipping confirmation email with your tracking number.
Please note that estimated delivery dates shown at checkout are provided by shipping carriers. While we do our best to dispatch every gift promptly, carrier transit times are outside our control once a package leaves our warehouse, and we cannot guarantee exact delivery dates or issue refunds for carrier delays. If you need your gift to arrive by a specific date, please email us at hello@gifthug.store before placing your order so we can help you select the best shipping option.
By placing an order on GiftHug, you agree to the terms of this Shipping Policy.
Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout:
- Standard Shipping (5–8 business days): $6.99 flat rate for orders under $75.00.
- Free Standard Shipping: Automatically applied on orders of $75.00 or more.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification containing a tracking number you can use to monitor delivery progress. Please allow up to 48 hours for tracking information to update.
If you have not received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@gifthug.store with your name and order number so we can look into it for you.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition. Approved returns are refunded for the item amount minus any original shipping costs.
If your order arrives damaged in any way, please email us as soon as possible at hello@gifthug.store with your order number and a clear photo of the item's condition. We review these on a case-by-case basis and will work with you toward a satisfactory solution.
Incorrect Shipping Addresses: Please double-check your shipping address before submitting your order, as we are not responsible for packages sent to an incorrect address provided at checkout. If a package is returned to us due to an incorrect address, you may choose to pay the reshipment postage plus a $5 handling fee, or receive a refund minus the original shipping cost.
Questions?
If you have any further questions about shipping or delivery, please contact us at hello@gifthug.store.
